Thank You for ordering with Lush Hair Co. ! WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS ARE THE SAME. PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES. MAKE SURE YOU'RE ENTERING THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT.

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2- 3 Business Days. Domestic Express Shipping is 2-3 Business days depending on your location. Domestic Regular Flat Rate Shipping is 3-5 Business days depending on your location. International Shipping is not available at the moment. Packages are Delivered with FedEx or USPS. Business days are Monday-Friday.

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 954.380.0303

To ensure a quick delivery all orders are processed daily, So orders can not be altered or changed once your payment is complete.

Lush Hair Palace. does offer in store pick up. Please reach out to 954.380.0303 to ensure your order is available to be picked up. If not, it will have to be shipped to you.

Yes you can. Please add a note specifying so in your order notes.

Yes, you can make an exchange within SEVEN (7) DAYS. The Lush Hair Co. Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you. All Sales are final on custom coloring. Our Business Hours Are Monday-Friday 9AM-6PM CENTRAL TIME Saturday & Sundays-CLOSED If you have any questions or concerns please feel free to Contact Us At 954.380.0303

Any hair that has been manufactured to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.

We suggest Length : 14”-16" Inches - 2 bundles or more. 18”-24” You Need 3 bundles or more. 26”-30" You Need 4 bundles or more.

Very! It is incredible and the hair is as light as a feather, no one will even know you have hair extensions

Yes, this is Raw or 100% virgin human hair that is not processed in any way. So you can color your hair. We recommend that you go to a professional.

Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.

You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.

Yes, schedule your re-attachment service appointments every 3-6 weeks with your hairstylist.

You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, hair will last 6 months to 3 years.

It's very important to use a wide tooth or paddle back brush using gentle strokes, when washing and or styling the hair. Small tooth and retail combs can snag the hair which can cause unwanted shedding.

Keeping your hair extensions clean is very important to making them last longer. Before washing your hair extensions: Brush your hair and remove all tangles and knots. Then wet a small portion of hair at the time and use a good detangling shampoo, and a rich moisturizer. Distribute shampoo and conditioner evenly throughout the hair. Always wash my hair going in a downward motion. Apply a deep moisturizing conditioner to your extensions. After washing and conditioning your hair, apply a good leave -in conditioning product, this always helps to keep your hair super soft and moist.

If you have wavy or curly textured hair extensions and plan to wear the hair wavy or curly you need to apply a curl defining/curl control cream while the hair is wet. This way it will stop the hair from frizzing and lock in the wave or curl in the hair. You can basically do anything with it; curl, color, brush, comb, and flat iron it to any style just like your natural hair. If you are not familiar with coloring hair please take your extensions to a professional! Most Importantly Have Fun In Your Lush Extensions, Because You Deserve It!